Southern Computer Warehouse (SCW) is a provider of technology hardware, software, and professional services. With industry leading customer service, SCW primarily focuses on serving State & Local government, Education institutions, and medium to large corporate organizations.
Early Days - Homegrown Success
SCW was literally started in the garage of our founder and CEO, Joseph Gabriel. He put all his energies into helping his customers cut through the complexities of purchasing technology hardware and software to get them what they needed right away. Success was seeded with the firm belief that customer service was paramount and everything that the company needs for lasting success must be customer centric.
Growing - Delivering Technology The Right Way
SCW has been built on the philosophy of commitment and loyalty, not only to our clients but to each other. The idea is that everyone is respected and everyone's job at SCW is equally important has been the cornerstone to growing from a business to a company. This commitment has propelled SCW to be the best provider of IT equipment for its clients.
SCW believes in accountability: accountability to always be available to our clients, accountability to keep our clients aware of what is happening with their purchases, and accountability to say thank you for our clients' business.
Our motto is, "The difference is in the details... and we do details best!" This isn't just a saying; it is a way of life at SCW.
Philosophy: creating the 5-way win
The company logo reflects the idea that SCW operates in the middle (circle) and supports each side of the square: clients, vendors, manufacturers, and local representatives. While the logo has been stylized, the core concept still exists.
SCW operates at the center of where our clients, vendors manufacturers, and local representatives meet. Our approach is to leverage our relationships, with each element to make the process run like a well-oiled machine in order to ultimately provide the best pricing and service for the client. By communicating and working with each party with fairness, responsiveness and integrity, everyone benefits from the relationship.
Everything about SCW is focused on being the best option.
The best option for our clients:
Responsiveness and consistency are paramount. We do not rely on voicemail or automated menus. We want our clients to know they have a relationship with us, not an answering machine. Our clients can depend on always getting a fair, accurate price with best-in-class service - all the time.
The best option for our vendors:
We are fiercely loyal to those that help us win business and maintain customer satisfaction. We always play fair and value the time and effort that is given to us.
The best option for our manufacturers:
We are here to drive the manufacturer's message and be accountable to them. We are the face of the brand and respect that position with integrity.
The best option for our local representatives:
Continuing education and making sure our representatives get credit for their work are the two key parts to a successful relationship. We are here to support their initiatives while driving the brand and its message.
Being the best option for each side of the square ensures a 5-way win that lifts SCW into the circle to achieve its greatest successes.
